Created to recognise the work being done by leading operators to set standards and drive the market in terms of innovation, standards and consumer satisfaction.

A business with over five and up to 20 operating sites is considered to be a small chain. The judges will be particularly keen to recognise businesses that consistently set and maintain high standards, from the quality of the products they offer to the friendliness of staff. All chains will be considered, irrespective of entries received and will be judged using external data from independent research organisations. This award will be split into three categories – national, regional and in-store.

Entry is now closed for this award.